Senior Manager, Service and Business Systems

About the role

We are partnering with a global organisation to recruit a Senior Manager, Service & Business Systems for its Hertfordshire manufacturing site. In this senior leadership position you will shape the digital future of a highly regulated pharmaceutical manufacturing environment, overseeing the strategy, performance, resilience and compliance of the critical systems that enable the production and supply of medicines worldwide.

Key responsibilities

• Develop and deliver the site’s digital and business systems strategy.
• Lead performance, resilience and regulatory compliance of GxP‑regulated business systems.
• Drive digital transformation and smart manufacturing initiatives.
• Partner with senior stakeholders across Manufacturing, Quality, Engineering, Supply Chain and Global IT.
• Manage a specialist team covering Manufacturing Systems, Operational Technology (OT), Laboratory Systems, Supply Chain Systems, Computer System Validation (CSV), Serialization and IT Services.
• Own the digital portfolio, prioritize investments and oversee strategic programmes.
• Ensure business continuity, audit readiness and data integrity across critical manufacturing systems.
• Represent the site in regional and global technology governance forums.

Required profile

• Significant leadership experience in pharmaceutical manufacturing or another highly regulated industry.
• Strong knowledge of GxP environments and validated systems.
• Proven experience with Computer System Validation (CSV), change control, data integrity and regulatory compliance.
• Track record of leading manufacturing or business systems supporting operational environments.
• Experience developing digital strategy, governance and transformation initiatives.
• Excellent people leadership and capability‑building skills.
• Executive stakeholder management and influencing abilities.
• Commercial experience managing suppliers, budgets and strategic vendor relationships.

Required skills

• Computer System Validation (CSV)
• GxP‑regulated systems
• Manufacturing Systems
• Operational Technology (OT)
• Laboratory Systems
• Supply Chain Systems
• Serialization
• IT Services