Senior Payroll Advisor

About the role

We are looking for a Senior Payroll Advisor to become the go‑to escalation expert for complex payroll and software issues. You will support clients who rely on best‑in‑class payroll technology, working closely with product, technical support and third‑party providers to investigate problems, identify solutions and deliver an exceptional customer experience.

Key responsibilities

• Act as the primary escalation point for complex payroll and software queries.
• Investigate payroll issues, identify root causes and propose practical solutions.
• Provide technical payroll guidance and system troubleshooting to clients.
• Collaborate with Product and Technical teams to resolve software bugs.
• Replicate issues in test environments and manage escalations.
• Advise on payroll corrections, HMRC compliance and data discrepancies.
• Mentor junior Payroll Advisers on complex cases.
• Identify opportunities to improve systems, processes and client experience.
• Maintain accurate case records in Salesforce and manage workload effectively.

Required profile

• Strong technical payroll knowledge with a solid understanding of UK payroll legislation.
• Previous experience supporting payroll software or working in a payroll technology environment.
• Proven ability to investigate, diagnose and resolve complex technical issues.
• Excellent communication skills and a customer‑focused mindset.
• Experience mentoring or supporting junior team members.

Required skills

• Payroll software
• Salesforce