Senior Product and Proposition Manager

About the role

The Business Banking Product team manages products and propositions that meet customer needs while delivering commercial value for the bank, working across Product, Technology, Data, Risk and Operations. This Senior Product and Proposition Manager role is based in the London 1CP office and covers both existing and new products and services, including ownership of related customer and colleague journeys.

Key responsibilities

• Develop customer-level strategies and solutions tailored to customer needs, and act as subject matter expert advising stakeholders on products and journeys
• Develop product propositions and service strategies, prioritise outcomes and lead their execution
• Build commercial and business models with a strong understanding of the P&L drivers of the relevant segment or proposition
• Evaluate technical feasibility, legal compliance and potential risks of new products
• Monitor market trends and gather feedback from employees and customers through prototypes, user testing and beta programmes
• Manage launch plans and technical deployments, including rollout timelines, marketing, training and communications
• Track adoption, usage, customer satisfaction and revenue to measure performance against goals
• Contribute to strategy, plan resources and budgets, manage policies and processes, and escalate breaches
• Lead a team or, as an individual contributor, guide technical direction, train and coach specialists, and advise senior management
• Manage and mitigate risks, strengthen controls, and collaborate with business-aligned support areas

Required profile

• Considerable understanding of P&L and unit economics, and ability to write business cases
• Competitive and ecosystem awareness, and insight into customers and segments
• Ability to build trust with internal and external stakeholders and to negotiate outcomes
• Leadership behaviours: listen authentically, energise and inspire, align across the enterprise and develop others

Required skills

• Product data and analytics: translating customer, operational and commercial data into insights, and understanding Consumer Duty and FCA product governance
• AI literacy: identifying and applying AI opportunities, and agile delivery with engineering
• Technical fluency with APIs, core banking and third-party integrations