Senior Project Manager - Legal Tech Implementation

About the role

Clio, the global leader in legal AI technology, acquired ShareDo (now Clio Operate) in March 2025. Clio Operate is a work management platform for mid-sized to large law firms, and its Professional Services team runs 20 to 25 implementations at once, from requirements workshops and sprints to user acceptance testing and handover to support. The Senior Project Manager ensures successful implementation of Clio Operate for both clients and Clio itself.

Key responsibilities

• Overall commercial accountability for a project
• Resource management across a portfolio of projects
• Work within the Service Delivery customer engagement process and drive continuous improvement
• Manage finances, planning, risk and client stakeholder relationships
• Communicate proactively with clients to secure high customer satisfaction
• Work with internal teams to keep abreast of features and turn them into best practices for customers

Required profile

• Experienced project or programme manager with a track record of delivering projects on time and exceeding customer expectations
• Strong on process and change management, a leader by example and a people person
• Keen interest in improving craft by using AI, and passion for business change through technology
• Experience in project financial reporting and attention to detail
• Ability to liaise between cross-functional teams, stakeholders and clients and explain technical concepts simply
• Sharp analytical skills, able to spot risks, build mitigation strategies and solve complex problems
• Experience and education are judged on variety and relevance rather than years alone

Required skills

• Agile project management and iterative delivery in a fast-moving environment
• Understanding of SaaS architecture and modern software methodologies
• Communication with technical teams and non-technical stakeholders

What we offer

• Expected salary of £64,900 to £87,900 GBP, set by region, experience and skillset
• Flexible hybrid work environment
• 25 days holiday plus bank holidays
• Private healthcare with life insurance and critical illness cover
• Pension contribution
• Professional development and growth options
• Clioversary recognition at 3, 5, 7 and 10 years