Senior Quality Engineer – Customer Liaison

About the role

Adient is seeking a Senior Quality Engineer to act as the primary liaison between its Just‑In‑Time (JIT) customers and the Trim production plant. You will ensure seamless communication, drive problem‑solving on‑site, and support continuous improvement across the supply chain.

Key responsibilities

• Interface between customer JIT and Trim production plant.
• Conduct on‑site problem analysis at JIT locations and provide feedback to the Trim plant.
• Verify improvement actions at JIT plants.
• Coordinate sorting activities at JIT sites.
• Support local Trim engineers with technical knowledge, firewall setup, and feedback loops.
• Establish boundary books linking OEM, JIT, and Trim plant.
• Monitor KPIs such as customer satisfaction, IRPPM, ICPPM, firewall headcount, and audit results.
• Lead inspector gauge R&R evaluations and deliver inspector training.

Required profile

• Bachelor’s degree or equivalent technical qualification.
• Proven experience in automotive quality management.
• Direct experience with OEM and Tier‑1 customer quality communication.
• Strong analytical and structured root‑cause analysis skills.
• Fluent English; German is a plus.
• Willingness to travel up to 70% of the time.

Required skills

• VDA 6.3
• 8D problem‑solving methodology
• FMEA
• Poka‑Yoke
• Ishikawa (fishbone) analysis
• 5 Why technique
• Inspector gauge R&R evaluation