Senior Spa Therapist

About the role

Join Lush’s Covent Garden spa as a Senior Spa Therapist, supporting the Store & Spa Manager in delivering a 5‑star experience, driving occupancy, sales and team development while embodying Lush’s ethical values.

Key responsibilities

• Maximise spa occupancy through effective scheduling and ensure treatments are bookable daily.
• Lead and train therapists and receptionists, support recruitment and onboarding.
• Maintain high standards of treatment rooms, reception, and shop floor, and manage rota, bookings and absences.
• Drive sales of spa vouchers and products, collaborate with local stores and organise spa events.
• Support the Store & Spa Manager with day‑to‑day operations, stock orders and compliance.

Required profile

• NVQ Level 3 qualification in Beauty Therapy or equivalent in Holistic Therapy, including full‑body massage.
• At least 1 year of practical experience delivering body massages and facials in a similar spa setting.
• Passion for Lush products, brand values and delivering exceptional customer service.
• Proven team‑leadership and management experience.

Required skills

• Full‑body massage techniques.
• Facial treatment delivery.
• Beauty Therapy qualification (NVQ Level 3).

What we offer

• Six‑week in‑house training with certification of Lush accredited treatments.
• Generous staff discount (50 % on products and spa treatments).
• 28 days holiday (pro‑rated) and pension scheme.
• Team and productivity‑based bonus schemes.
• Free spa therapist tunic, complimentary products and four free spa treatments per year.
• Flexible rolling rotas and support for parental leave.