Senior Visiting Officer

About the role

The Leicestershire Revenues and Benefits Partnership is seeking a Senior Visiting Officer to lead the visiting function across three partner authorities. You will ensure accurate Council Tax, Business Rates and Benefits administration while helping to maximise revenue and protect public funds.

Key responsibilities

• Coordinate the Visiting Team, allocate workloads and monitor progress against priorities.
• Conduct and oversee complex Council Tax, Business Rates and Benefits inspections, including high‑value non‑domestic rates cases.
• Apply a risk‑based approach to review records, identify discrepancies and support accurate liability and entitlement calculations.
• Update rating lists to maximise income for the partnership.
• Provide technical guidance on visiting queries, completion notices and quality assurance checks.
• Maintain accurate records, analyse outcomes and use data to drive service improvement and performance monitoring.
• Coach, mentor and support colleagues to ensure consistent service delivery across all three councils.

Required profile

• Confident, curious and customer‑focused with excellent communication skills.
• Strong eye for detail and ability to ask the right questions.
• Proven problem‑solving ability and collaborative working style.
• Experience in a revenues and benefits, local government or similar customer‑focused environment.

Required skills

What we offer

• Permanent, full‑time contract (37 hours per week) at Grade 6.
• Hybrid working arrangement by agreement.
• Salary £33,699 – £38,220 per annum (pro‑rata, pay award pending).
• Opportunity to work across three partner authorities and develop specialist expertise in public‑sector revenue and benefits.