Service Administration Officer

About the role

Creative Support Ltd is seeking a proactive Service Administration Officer to provide essential administrative and operational support to our adult learning‑disability and older‑people services in Tower Hamlets and Wandsworth. You will work closely with the Area Manager and registered managers, ensuring smooth day‑to‑day service delivery.

Key responsibilities

• Maintain client and staff files in line with CQC standards, creating and updating documentation as required.
• Assist Registered Managers with administrative tasks before and during CQC and Local Authority inspections.
• Take accurate minutes at meetings, including HR investigations and disciplinary hearings.
• Support managers with internal audits, spot checks, and preparation of local training facilities.
• Participate in client activities when needed and provide a professional telephone service.

Required profile

• Graduate or professional with a proactive, well‑organised approach.
• Excellent written and spoken English.
• Strong attention to detail and ability to meet competing deadlines.
• Warm, helpful telephone manner and customer‑focused attitude.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook

What we offer

• Visible, supportive management and opportunities to develop experience in health and social care.
• Varied daily tasks that encourage initiative and independent work.
• Being part of an expanding, not‑for‑profit team dedicated to high‑quality adult care.