Service Administrator – Fixed‑Term (14 months)

About the role

Scania Eurocentral is seeking a motivated Service Administrator to join the branch team on a fixed‑term basis. You will be responsible for day‑to‑day costing, invoicing and supporting the branch’s financial processes while working closely with staff, credit control and internal departments.

Key responsibilities

• Answer the phone in a friendly manner using the company standard greeting.
• Invoice and control branch work in progress.
• Check the system to ensure campaigns are completed and costed correctly.
• Work within credit control policy and procedures.
• Carry out costing on warranty, retail, repair and maintenance to company standards.
• Provide fully priced estimates of repairs and ensure work is authorised where required.
• Audit job cards, service documentation and customer defect procedures for accuracy.
• Resolve invoice queries and assist with other administration duties as needed.
• Escalate customer complaints to the manager for swift resolution.

Required profile

• A motivated individual with strong attention to detail.
• Good communication skills and ability to work collaboratively with branch staff and internal teams.
• Ability to follow credit control policies and adhere to internal procedures.

Required skills

What we offer

• Salary of £27,205 per year.
• 28 days holiday plus public holidays, increasing with service.
• Competitive employer pension scheme.
• Discounts on major retail outlets, including groceries.
• Life insurance equal to four times basic salary.
• Eligibility for an annual Company Success Payment.
• In‑house training to support career progression.