Service Administrator

About the role

We are looking for a highly organised Service Administrator to join an established engineering and service‑led organisation in Farnborough. Working in a busy operational environment, you will support engineers, Service Managers and customers, ensuring that service activities are recorded accurately and delivered to a high standard.

Key responsibilities

• Manage shared service inboxes and respond to customer enquiries.
• Log service calls and communicate overnight call‑outs to Service Managers.
• Update and maintain reactive and planned service jobs.
• Produce and distribute engineer service records and documentation.
• Maintain customer portals with accurate job status updates.
• Monitor engineer activity and time bookings for accuracy.
• Issue weekly engineer call‑out rotas.
• Coordinate customer satisfaction surveys and support KPI reporting.
• Send service sheets and regular updates to customers.
• Liaise with engineers, Service Managers and customers to keep service information up to date.
• Provide additional administrative support to the wider team as required.

Required profile

• Previous administration experience, preferably in a service, engineering, maintenance, facilities or operational setting.
• Excellent organisational abilities with the capacity to prioritise a busy workload.
• Strong customer service and communication skills, both over the phone and via email.
• Confidence in handling customer enquiries and resolving issues professionally.
• Good working knowledge of Microsoft Office applications.

Required skills

• Microsoft Office