Service Administrator

About the role

Scania Eurocentral is looking for a Service Administrator to join the branch team in Motherwell. You will be responsible for day‑to‑day costing, invoicing and supporting the smooth operation of the service department.

Key responsibilities

• Answer the phone in a friendly and open manner using the company standard greeting.
• Invoice and control branch work in progress.
• Check the system to ensure campaigns are completed and costed correctly.
• Work within credit control policy and procedures.
• Carry out costing on warranty, retail, repair and maintenance to company standards.
• Supply fully priced estimates of repairs required and ensure work is authorised where required.
• Audit job cards, service documentation and customer defect procedures for accuracy.
• Resolve invoice queries and assist with other administration duties as needed.
• Escalate customer complaints to the manager for rapid resolution.

Required profile

• Motivated individual eager to join the Eurocentral team.

Required skills

What we offer

• Salary of £27,938 per year.
• In‑house training to support career progression.
• 28 days holiday (increasing with service) plus public holidays.
• Competitive employer pension scheme.
• Discounts on major retail outlets, including groceries.
• Life insurance worth four times basic salary.
• Eligibility for an annual Company Success Payment.
• Standard working hours: Monday‑Friday 08:00‑16:30 and one Saturday per four weeks 08:00‑12:00.