Service Administrator

About the role

We are looking for a Service Administrator to join our specialist fire and security systems business in Burgess Hill. The role is desk‑based and focuses on coordinating fire alarm engineers, managing service schedules and ensuring a high level of client service.

Key responsibilities

• Book and confirm planned preventative maintenance visits in line with contract frequencies.
• Schedule reactive and emergency call‑outs, prioritising by urgency and SLA.
• Allocate jobs to engineers based on location, availability and system knowledge.
• Manage engineers’ diaries, rescheduling appointments as needed.
• Send appointment confirmations and reminders to clients.
• Handle inbound calls and emails regarding bookings, ETAs and job updates.
• Keep clients informed of any delays or changes to scheduled visits.
• Raise job sheets and work orders in the service management system and update job statuses through to completion.
• File completed paperwork and chase outstanding documentation from engineers.

Required profile

• Previous experience in a customer‑focused administrative role, preferably within a service, maintenance or facilities environment.
• Experience coordinating engineers or managing diaries is highly desirable.
• Strong organisational skills with the ability to juggle multiple priorities while maintaining accuracy.
• Confident telephone manner and professional communication with both clients and engineers.
• Ability to work in a fast‑paced environment.

Required skills

What we offer

• Salary £28,000 per year.
• Permanent contract, Monday‑Friday 8:30 am – 5 pm.
• 20 days holiday plus bank holidays.
• Pension scheme.
• Training and development opportunities.