Service Advisor – Automotive Dealership

About the role

Join a successful automotive dealership in Carlisle as a Service Advisor. You will be the first point of contact for customers, ensuring a smooth service experience while driving revenue through upselling and efficient workshop coordination.

Key responsibilities

• Greet and assist customers at the service reception.
• Book vehicles, raise and close job cards.
• Obtain authorisations for required work.
• Liaise with the workshop to monitor work progress.
• Arrange courtesy cars using the One Link system.
• Prepare costing, invoicing, and conduct customer handovers.
• Identify and pursue upsell opportunities.

Required profile

• Previous main‑dealer experience.
• Excellent customer service and administration abilities.
• Familiarity with Kerridge software; experience with RTC and One Link is a distinct advantage.

Required skills

• Kerridge
• RTC
• One Link

What we offer

• Market‑leading salary of £40,000+ OTE.
• Industry‑leading bonus scheme with uncapped earnings and upsell bonus.
• 33 days annual leave plus purchase & sale scheme.
• Pension and life assurance.
• Vehicle purchase scheme and discounts on service, bodyshop, and parts.
• One day per year paid to volunteer for a charity of your choice.
• Childcare voucher, cycle‑to‑work purchase, discounted gym membership.
• Access to Perks at Work discount website.