Service Advisor – Customer Focused Role

About the role

Silcom Recruitment is partnering with a well‑established dealership group in Salisbury to hire an experienced, customer‑focused Service Advisor for their busy after‑sales team. You will be the main point of contact for customers throughout the service and repair journey, helping to deliver a smooth and professional experience.

Key responsibilities

• Provide exceptional customer service from booking to vehicle hand‑over.
• Manage bookings, check‑ins, and handovers efficiently.
• Communicate clearly with the workshop team to ensure timely updates.
• Promote and sell after‑sales products such as service plans and workshop recommendations.
• Drive labour sales and upsell opportunities through Vehicle Health Checks.
• Maintain accurate customer records and job documentation.

Required profile

• Strong customer service orientation and communication skills.
• Full UK driving licence.
• Ability to work Monday‑Friday 8:00‑18:00 and occasional Saturdays.
• Motivation to achieve sales targets and earn bonuses.

Required skills

What we offer

• Competitive salary up to £29,500 basic with OTE up to £35,000.
• Full‑time permanent position with a supportive management team.
• Rewarding bonus structure and clear career progression.
• Opportunity to work in a professional, high‑volume dealership environment.