Service and Warranty Administrator

About the role

We are seeking an experienced Service and Warranty Administrator to join our Belvedere team. You will be responsible for managing all service, warranty and PFL invoicing processes, ensuring compliance with manufacturers' policies and maximising profitability of each repair.

Key responsibilities

• Raise and check retail pro‑forma invoices and coordinate purchase order closures.
• Reconcile warranty and PFL self‑billing invoices and issue credit notes.
• Investigate and resolve warranty and PFL queries, performing risk assessments on claims.
• Monitor workshop work‑in‑progress levels, keeping them below 250 hours.
• Determine warranty or PFL eligibility from technicians' write‑ups and ensure correct coding and repair times.
• Liaise with the Workshop Manager to correct discrepancies in parts or claim details.
• Submit claims through the Haddenham system within DAF timelines and manage referred or rejected claims.
• Print and record parts label requests, updating consignment details daily.
• Ensure non‑warranty repairs are passed to the Service Advisor for processing.

Required profile

• Proven experience in service and warranty administration within the automotive sector.
• Strong knowledge of manufacturers' warranty policies and PFL invoicing procedures.
• Excellent attention to detail and ability to work under tight deadlines.
• Effective communication skills for coordinating with workshop and parts teams.

Required skills

• Haddenham system
• GDMS system
• PFL self‑billing invoicing

What we offer

• Competitive salary package.
• Full‑time hours: 08:00‑17:30.
• Opportunity to work with leading vehicle brands such as DAF, FiatPro and Maxus.
• Supportive team environment within a long‑standing UK commercial‑vehicle group.