Service Charge Analyst – Housing Association

About the role

The Service Charge Analyst will combine analytical investigation with on‑site visits to ensure housing customers are charged fairly, accurately and transparently. Working for a leading national Housing Association, you will turn complex data into clear stories and help improve service‑charge accuracy across the portfolio.

Key responsibilities

• Review and validate service‑charge schedules against tenancy agreements, leases, asset hierarchies and occupancy records.
• Investigate discrepancies, identify genuine errors and resolve over‑ or under‑charging.
• Visit housing schemes nationally to verify assets, assess service delivery and confirm that system data matches on‑site realities.
• Collaborate with Housing, Finance, Asset Management and external contractors to maintain accurate billing and enhance processes.
• Produce reports and analyses that support decision‑making, improve transparency and ensure compliance with leasehold and tenancy obligations.

Required profile

• Proven experience managing or analysing service charges within the housing sector.
• Strong understanding of residential lease agreements and tenancy obligations.
• Analytical mindset with the ability to interpret complex data and communicate findings.
• Excellent attention to detail and a proactive approach to problem‑solving.

Required skills

What we offer

• Competitive salary: £35,000‑£40,000 per annum.
• Hybrid working – 35‑hour week with two days in the Burnley office.
• 28 days annual leave plus bank holidays, birthday off and flexible leave buying/selling.
• Comprehensive health cash plan, gym and retail discounts.
• Ongoing training, Leadership Academy access and clear career progression.
• Excellent pension scheme with defined‑benefit options and life assurance.