Service Contracts Coordinator

About the role

The Service Contracts Coordinator will join a small, friendly team in Harlow and support the day‑to‑day administration of service contracts. Working Monday‑Friday on‑site, you will help ensure engineers’ schedules, client paperwork and equipment deliveries run smoothly.

Key responsibilities

• Plan and coordinate engineers’ site diaries, keeping the planner up to date.
• Take ownership of jobs across both projects and contracts.
• Process daily engineer worksheets and relevant information.
• Order and arrange delivery of filters and other equipment required for site jobs.
• Maintain accurate client paperwork and upload reports to the customer portal.
• Liaise with clients professionally, handling contract‑related queries.
• Prepare quotations and sales material.
• Support sales and customer service teams with phone answering, enquiry handling and outbound calls.
• Perform general clerical duties such as filing, photocopying and collating.

Required profile

• Strong organisational abilities and attention to detail.
• Professional communication skills for client interaction.
• Ability to manage multiple tasks and deadlines.
• Willingness to support sales and customer service functions.

Required skills

What we offer

• Salary up to £32,000 per year (depending on experience).
• 21 days holiday plus bank holidays and an additional Christmas shutdown.
• Monthly shopping vouchers.
• Free parking.