Service Coordinator / Call Planner

About the role

We are looking for an organised, customer‑focused Service Coordinator / Call Planner to join a growing facilities services team in Greater Manchester. In this full‑time position you will be the central point for scheduling engineers, handling service requests and ensuring that service level agreements are met.

Key responsibilities

• Receive and log incoming service requests via email and client systems.
• Schedule and allocate both reactive and planned maintenance jobs to field engineers.
• Monitor job progress, prioritise workloads and ensure SLA compliance.
• Communicate updates, estimated arrival times and progress to customers.
• Coordinate preventive maintenance (PPM) visits and remedial works.
• Escalate jobs that exceed thresholds or require management intervention.
• Maintain accurate records in internal systems and support the wider planning team.

Required profile

• Previous experience in scheduling, planning, service desk or coordination roles.
• Strong organisational and time‑management abilities.
• Excellent written and verbal communication skills.
• Ability to prioritise competing demands and work under pressure.

Required skills

• Proficiency with scheduling and ticketing software (as used in the role).