Service Coordinator

About the role

The Service Coordinator will act as the main link between engineers and customers, ensuring smooth communication and timely service delivery within a fast‑paced, small team.

Key responsibilities

• Manage a team of 2‑4 engineers, coordinating schedules and daily activities.
• Respond to customer inquiries, provide progress updates and arrange annual/bi‑annual equipment calibration call‑outs.
• Assist engineers with diary management and routing, ensuring clear team communication.
• Handle incoming telephone calls (≈60% of time) and process invoicing tasks (≈40%).
• Complete engineer reports and customer invoicing within 48 hours.
• Maintain accurate records in the CRM system and update the customer database.
• Monitor the department email inbox and prioritize responses based on urgency.

Required profile

• Proven experience in customer service (essential).
• Automotive or technical parts background preferred.
• Excellent telephone etiquette and strong attention to detail.
• Team‑player able to thrive in a small, fast‑moving environment.
• Good MS Office proficiency.

Required skills

• MS Office
• CRM system usage

What we offer

• Salary £27,000‑£28,000 per year plus a £600‑£1,000 annual bonus.
• 25 days annual leave plus 8 bank holidays.
• Standard working hours: 08:30‑17:00 Mon‑Thu, 08:30‑16:30 Fri (1‑hour lunch).