Service Coordinator

About the role

We are looking for a Service Coordinator to join our on‑site team in Uddingston, supporting the Service and Account Managers in delivering high‑quality lift and escalator maintenance. The role combines customer liaison, administrative duties and commercial support to ensure smooth service delivery.

Key responsibilities

• Update internal systems with customer orders, insurance work and other service data.
• Contact customers by email and phone to schedule suitable dates for maintenance or repairs.
• Prepare estimates, issue repair quotations and follow up on outstanding items.
• Order and manage materials, distributing them to engineers and subcontractors as needed.
• Maintain the live order book, forecast production and provide accurate reports to management.
• Close out repairs, ensuring monthly targets are met.
• Support regional service administration, including call handling and documentation.

Required profile

• Proven experience as a Service Coordinator or in a similar role, building trusted relationships with internal and external customers.
• Strong organisational skills and the ability to meet demanding deadlines.
• Attention to detail with a focus on delivering accurate, error‑free work.

Required skills

• Proficiency with Microsoft Word and Excel.
• Experience using databases and online portals for service management.

What we offer

• Competitive salary reflecting experience.
• 25‑30 days annual leave plus public holidays.
• Pension scheme with increasing employer contributions.
• Life insurance and a stable, growing company environment.