Service Coordinator

About the role

Our client, a growing fire and electrical services provider serving London and the South East, is seeking a proactive Service Coordinator to support the Fire Division. The role is office‑based in Sunbury‑on‑Thames and involves scheduling engineers, handling customer enquiries and ensuring smooth delivery of maintenance and remedial projects.

Key responsibilities

• Coordinate and schedule engineers for planned and reactive maintenance works.
• Manage engineers' diaries and daily appointments.
• Support day‑to‑day operations of the service department.
• Prepare and issue service reports, certificates and completion documentation.
• Produce quotations for remedial works identified during service visits.
• Manage service contract renewals and planned maintenance agreements.
• Order materials and equipment required for service works.
• Liaise with engineers to ensure paperwork is completed accurately and returned promptly.
• Respond to customer enquiries via telephone and email.
• Maintain accurate records and update internal systems.
• Work closely with management to ensure efficient delivery of service works.
• Provide additional administrative support across the business as required.

Required profile

• Highly organised with strong attention to detail.
• Excellent communication and customer‑service abilities.
• Positive, proactive attitude and willingness to learn.
• Good IT skills, including Microsoft Office.
• Ability to manage multiple priorities and work effectively within a team.
• Previous experience in administration, customer service, scheduling or coordination (desirable but not essential).

Required skills

• Microsoft Office

What we offer

• Competitive salary based on experience.
• Full training and ongoing professional development.
• 28 days annual leave, including bank holidays.
• Free on‑site parking.
• Friendly, professional and supportive working environment.
• Genuine opportunities for career progression within a growing business.