Service Delivery Coordinator – Remote

About the role

We are seeking a Service Delivery Coordinator to organise and coordinate a mobile workforce on behalf of our client. This remote, client‑facing position requires strong communication and a keen eye for detail, with a focus on delivering excellent customer service.

Key responsibilities

• Coordinate daily activities of a mobile workforce, ensuring timely and efficient service delivery.
• Act as the primary point of contact for clients, handling inquiries and providing updates.
• Identify and propose improvements to processes, tools, or documentation to enhance service efficiency.
• Maintain accurate records of service activities and generate regular reports.
• Collaborate with a small, supportive team to share best practices and drive continuous improvement.

Required profile

• Excellent verbal and written communication skills.
• Strong attention to detail and a passion for customer service.
• Ability to work independently in a remote environment.
• Proactive mindset with a willingness to suggest and implement improvements.

Required skills

What we offer

• Competitive salary range of £26,000‑£28,000 per year.
• Opportunities for career progression within a reputable organisation.
• Supportive team culture that values diversity and inclusion.
• Professional development and training resources.