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Service Delivery Manager

Trusted Technology Partnership · Ringwood

Hybrid 50,000 - 55,000 GBP/year 🇬🇧 English
ITIL

Job description

About the role

Trusted Technology Partnership is looking for a Service Delivery Manager to lead its Support Department. Based in Ringwood, Hampshire, you will work in a hybrid model, guiding a high‑performing team that delivers first‑line, second‑line and service‑management support to our customers.

Key responsibilities

  • Ensure contractual KPIs, SLAs and compliance targets are consistently met.
  • Build strong relationships with Heads of Department to align service delivery with business objectives.
  • Develop and execute the Service Management Plan in line with organisational goals.
  • Drive continuous improvement, accountability and service excellence across the support function.
  • Manage resources, budgets and the Service Management System (SMS).
  • Maintain and evolve the service catalogue to meet customer needs.
  • Analyse service data to identify trends, risks and improvement opportunities.
  • Lead major incident response and recovery activities.
  • Gather and act on customer feedback to enhance service quality.

Required profile

  • Proven leadership experience in an IT Service Delivery or Managed Services environment.
  • Strong knowledge of service‑management frameworks and best practices.
  • Experience with ISO/IEC 20000 standards.
  • Excellent people‑management, coaching and team‑development skills.
  • Effective stakeholder management and relationship‑building abilities.

Required skills

  • ITIL
  • ISO/IEC 20000

What we offer

  • Salary £50,000 – £55,000 per year.
  • Hybrid working (home‑working flexibility).
  • Company profit share and additional benefits.
  • 37.5‑hour work week.

Questions fréquentes

Le salaire proposé pour ce poste est de 50-55k GBP par an. Le détail figure dans l'annonce.
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Published 2 months ago

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Trusted Technology Partnership

Ringwood