Service Designer

About the role

We are seeking an experienced Service Designer to join a multidisciplinary team delivering central government digital programmes. Working remotely, you will help shape end‑to‑end user journeys and improve the delivery of high‑profile public services.

Key responsibilities

• Design and optimise end‑to‑end user journeys across complex digital services.
• Collaborate with product managers, researchers, analysts, developers and delivery managers.
• Facilitate workshops to uncover user needs, pain points and service improvement opportunities.
• Produce service blueprints, journey maps, process maps and other design artefacts.
• Apply user‑centred design principles throughout discovery, alpha, beta and live phases.
• Ensure services meet user expectations while aligning with business and operational goals.
• Identify and drive continuous improvement across multiple teams.

Required profile

• Proven experience as a Service Designer on large‑scale digital transformation programmes.
• Experience working in multidisciplinary Agile teams.
• Strong ability to map and improve end‑to‑end services and journeys.
• Excellent workshop facilitation and stakeholder engagement skills.
• Clear communication skills with the ability to simplify complex problems.

Required skills

• Service blueprint creation
• Journey mapping
• User‑centred design methodologies