Service Desk Administrator

About the role

We are looking for an organised Service Desk Administrator to join a well‑established, growing business in Oldham. The role is the first point of contact for customers, coordinating engineers, managing service requests and ensuring service levels are met.

Key responsibilities

• Allocate new service calls promptly to field engineers.
• Schedule and coordinate engineers' workloads to maximise efficiency.
• Maintain regular communication with customers, providing updates on job progress and arrival times.
• Raise and process service jobs accurately in the internal system.
• Liaise with engineers regarding attendance, job completion and schedule changes.
• Ensure all paperwork and service documentation is completed accurately.
• Prioritise urgent breakdowns and respond quickly to changing workloads.
• Deliver outstanding customer service throughout the process.
• Work collaboratively with colleagues to achieve service KPIs.

Required profile

• Previous experience in a Service Desk, Service Coordinator, Helpdesk, Scheduling or Customer Service role.
• Excellent organisational and planning abilities.
• Strong communication skills with a professional telephone manner.
• Ability to prioritise multiple tasks in a busy environment.
• High attention to detail and strong administrative skills.
• Proactive approach and calm under pressure.

Required skills

• CRM systems
• Service management systems
• IT skills

What we offer

• Salary up to £30,000 per year.
• Monday‑Friday working hours (8:30 am – 5:00 pm).
• Full‑time permanent contract.
• Office‑based role in Oldham.
• Friendly and supportive working environment.
• Opportunities for long‑term career progression.