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This job expired on 28/09/2026. It no longer accepts applications.
Service Desk Analyst
max20 Project Solutions · Wirral
Job description
About the role
We are seeking an experienced Service Desk Analyst to support one of our NHS customers in the North West. The role is a 12‑month engagement on the ICT Service Desk, acting as the first point of contact for all desktop and IT service queries.
Key responsibilities
- Log, triage, diagnose and resolve incidents and service requests in line with SLA targets.
- Provide first‑line support for Microsoft Windows desktops and Microsoft 365 applications.
- Administer user accounts and groups in Active Directory.
- Utilise an ITSM ticketing system to track and document all support activities.
- Escalate complex issues to higher‑level support teams when necessary.
Required profile
- Proven experience in a 1st line IT support or Service Desk environment.
- Strong customer‑service orientation with excellent communication skills.
- Ability to manage priorities and work effectively under pressure.
Required skills
- Microsoft Windows desktop environments
- Microsoft 365
- Active Directory user and group management
- IT Service Management (ITSM) ticketing system
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max20 Project Solutions
Wirral