Service Desk Coordinator / Administrator

About the role

The Service Desk Coordinator/Administrator provides essential administrative and coordination support to the service desk team. You will act as the primary point of contact for customers and engineers, ensuring that service requests are efficiently scheduled, tracked, and completed.

Key responsibilities

• Answer incoming calls and emails, delivering professional customer service.
• Read, update, and close job sheets, ensuring all paperwork is complete.
• Liaise with engineers to confirm job details, chase outstanding job cards, and adjust appointments as needed.
• Book and schedule engineers for service enquiries, call‑outs, repairs, and Planned Preventive Maintenance (PPM) visits.
• Manage PPM jobs via the portal, including permit checks and weekly reminders.
• Receive deliveries, unpack orders, label parts, and organise returns of equipment.

Required profile

• Previous experience in a service desk, administration, or coordination role.
• Strong organisational and time‑management abilities.
• Clear, professional communication skills, both written and verbal.
• Ability to handle multiple tasks in a busy environment while maintaining attention to detail.
• Customer‑focused and proactive attitude, with a collaborative team mindset.

Required skills

• Proficiency with Microsoft Office suite.

What we offer

• Competitive salary range of £28,500‑£32,000 per year.
• Opportunity to work within a supportive service desk team in South East England.