Service Management Support – Full‑Time (Temporary)

About the role

We are seeking an organised, customer‑focused Service Management Support professional to join our Swindon office. The role offers full‑time hours (Monday‑Friday, 08:00‑16:30) on a temporary‑to‑permanent basis, supporting daily operational and client‑service activities.

Key responsibilities

• Provide administrative support to ensure smooth daily operations, including preparing reports, presentation packs and customer documentation.
• Maintain accurate records, data and operational information using Microsoft Word, Excel and PowerPoint.
• Assist managers with process improvement initiatives, project coordination, testing activities and system implementations.
• Monitor business processes, flag risks or issues and support escalation to the appropriate team.
• Deliver professional customer service, attend client meetings, conduct site tours and resolve queries or complaints.
• Collaborate with operational managers, finance and account teams to identify and implement efficiency improvements.
• Support continuous improvement activities, review existing processes and help meet agreed service level agreements.
• Escalate IT or application issues to the relevant support teams.

Required profile

• Several years of experience in an office‑based environment.
• Strong administrative abilities with excellent attention to detail.
• Customer‑focused attitude and ability to build positive relationships.
• Organised, proactive and able to work independently.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint

What we offer

• Hourly rate of £12.78.
• Full‑time schedule, Monday to Friday, 08:00‑16:30.
• Opportunity to move from temporary to permanent employment.