Service Manager – Automotive Dealership

About the role

We are seeking an experienced Service Manager to lead the service department of a thriving franchised motor dealership in Cambridge. The role combines operational oversight with a strong focus on customer satisfaction and commercial performance.

Key responsibilities

• Lead, motivate and develop the service and workshop teams.
• Oversee daily department operations, ensuring efficient workshop processes.
• Drive customer satisfaction, retention and manage escalations professionally.
• Monitor and report on KPIs, productivity, and financial performance.
• Collaborate with senior management to meet business objectives.

Required profile

• Proven experience in automotive after‑sales or service management.
• Strong leadership and people‑management abilities.
• Commercial mindset with a track record of improving performance.
• Excellent communication and customer‑service skills.
• Experience in a main dealership environment is preferred.

Required skills

• Leadership and team development.
• Operational and process management.
• Performance monitoring and KPI analysis.
• Customer relationship management.

What we offer

• Competitive basic salary with a strong bonus scheme.
• Company vehicle.
• Opportunity to lead a successful service operation.
• Clear career progression within a respected automotive business.
• Professional and supportive working environment.