Service Manager

About the role

We are seeking an enthusiastic, results‑driven Service Manager to join our Southport team. You will be responsible for the efficient, profitable operation of our service department while ensuring an excellent customer experience.

Key responsibilities

• Achieve service department budget and customer service targets.
• Ensure accurate job costing and invoicing.
• Control parts and materials to maintain profitability.
• Improve customer satisfaction and retention.
• Manage and develop a team of Service Advisors, Technicians, and Parts Advisors.
• Work closely with brand partners and meet brand standards.

Required profile

• Experience in the retail motor trade.
• Strong technical knowledge of a service department.
• Excellent communication and customer service skills.
• Desirable: previous Service Manager or leadership experience, knowledge of vehicle and consumer legislation, technical or engineering qualifications.

Required skills

What we offer

• Up to 34 days paid leave per year.
• Company car and bonus.
• Employee of the Month scheme with holiday stays.
• Company sick pay and confidential wellness support.
• Brand and manufacturer training with paid accreditation.
• Pension, employee discount, referral scheme.
• Health & wellbeing programme, free flu jabs.