Service Manager

About the role

The Service Manager will lead the operational delivery of services for a medium‑sized not‑for‑profit organisation based in Edinburgh. You will ensure processes run efficiently, quality standards are met and resources are allocated effectively.

Key responsibilities

• Manage day‑to‑day service operations and maintain quality standards.
• Lead and support teams to achieve organisational goals.
• Develop and implement strategies to improve service delivery.
• Monitor budgets, allocate resources and ensure financial targets are met.
• Ensure compliance with relevant regulations and internal policies.
• Collaborate with stakeholders to enhance service offerings and address community needs.
• Analyse performance data, identify improvement areas and implement solutions.
• Prepare and present reports to senior management and trustees.

Required profile

• Proven experience in managing operational services.
• Demonstrated ability to lead teams and drive performance.
• Knowledge of regulatory and compliance requirements relevant to the sector.
• Strong analytical capability to interpret performance data.
• Excellent communication and stakeholder management skills.
• Proficiency in planning and resource allocation.

Required skills

What we offer

• Competitive salary up to £42,000 per year.
• Permanent contract providing job security.
• Opportunity to make a meaningful impact in the not‑for‑profit sector.
• Supportive and collaborative working environment in Edinburgh.
• Potential for professional growth and development.