Service Receptionist – Marina Front Desk

About the role

We are seeking a highly organised Service Receptionist to be the first point of contact for customers at our picturesque marina in Kingswear, Devon. You will work closely with marine engineers, electricians, shipwrights and the quayside lifting team to ensure smooth daily operations.

Key responsibilities

• Greet and assist service customers in person, by phone and email.
• Record and triage customer requests, routing them to the appropriate service colleague.
• Distribute workload evenly across the Service Team and support the Service Coordinator.
• Use Sage CRM to raise accurate work instructions, estimates and invoices.
• Handle card payments and deposits, liaising with other teams as needed.
• Maintain regular communication with customers throughout the service process.

Required profile

• Excellent customer‑service orientation with strong communication skills.
• Highly organised, detail‑oriented and able to work under tight deadlines.
• Proven ability to work effectively in a fast‑paced team environment.

Required skills

• Sage CRM

What we offer

• Salary between £26,000 and £30,000 per year, dependent on experience.
• Generous holiday entitlement and pension scheme.
• Branded company clothing and on‑site parking.
• Stunning working location in the South Hams countryside.