Service Supervisor – Plant & Vehicle Service

About the role

We are seeking a Service Supervisor who will be the central hub for a busy plant and vehicle service operation. You will coordinate customer requests, field engineers, parts, and depot management to ensure efficient, high‑quality service delivery.

Key responsibilities

• Answer customer calls and schedule service jobs.
• Allocate work to Field Service Engineers based on priority and location.
• Provide engineers with the correct information, parts and resources.
• Monitor job progress and keep customers informed.
• Manage engineer holiday requests and act as first point of contact for absences.
• Review job documentation for accuracy.
• Process jobs through to invoicing and resolve invoice queries.

Required profile

• Proven experience in customer service, service coordination or after‑sales environments.
• Strong organisational and planning abilities.
• Ability to juggle multiple priorities under pressure.
• Confident communicator with customers, engineers and internal teams.

Required skills

What we offer

• Basic salary up to £40,000 per year.
• Overtime opportunities, including two Saturdays per month.
• Starting holiday entitlement of 33 days, increasing with service.
• Pension, death‑in‑service, company sick pay and critical illness cover.
• Access to retail discounts, travel deals and career progression programmes.