Service Team Analyst (Relocation Accounting)

About the role

As a Service Team Analyst within Reed's Relocation Accounting team, you will be the first point of contact for global operations inquiries related to relocation expense reimbursements. The role combines customer‑focused service with detailed accounting support, working Monday to Friday from 11 am to 7 pm in a remote setting.

Key responsibilities

• Act as the primary liaison between Global Operations, Relocation Accounting, and Payroll teams.
• Manage and resolve 17–18 service tickets daily using ServiceNow and other internal systems.
• Communicate relocation accounting procedures clearly to internal stakeholders.
• Investigate and resolve issues raised by consultants and analysts.
• Support special projects and continuous process improvements.
• Take calls from consultants and analysts as part of issue resolution.

Required profile

• Strong communicator who builds positive relationships across teams.
• Detail‑oriented with excellent problem‑solving and analytical abilities.
• Highly organized, adaptable, and able to manage multiple priorities.
• Collaborative and proactive, focused on delivering exceptional service.

Required skills

• Experience with ServiceNow or similar ticketing systems (e.g., Zendesk).

What we offer

• Permanent contract with a competitive salary range.
• Remote work flexibility.
• Opportunity to develop expertise in relocation accounting and global operations.