Service Technician - HVAC Field Service

About the role

Trane Technologies, a global provider of climate solutions for buildings, homes and transportation, is hiring a Service Technician in Birmingham. The role is field-based, working on-site at customer locations to provide customer service and technical support. It keeps customer plant and equipment maintained under maintenance and service contracts, aiming to maximise technician productivity and improve the customer experience.

Key responsibilities

• Diagnose system problems when servicing products and equipment on assigned projects and customer site visits.
• Attend customer sites for Planned Preventative Maintenance (PPM), customer breakdowns, warranty work, hire and commissioning workloads.
• Build strong customer relationships and act as a trusted point of contact.
• Share customer insights with the service desk, sales and operations teams.
• Use diagnostic software and hand tools, following blueprints or engineering specifications, to diagnose and repair units.
• Generate regular reports on completed invoiced work orders.
• Keep supervisors, region service managers and senior technicians informed on updates and drive continuous improvement.

Required profile

• Proven experience in a service or field-based technician role.
• Strong knowledge of customer service principles and excellent interpersonal and communication skills.
• Analytical thinking and problem-solving abilities.
• Able to work with minimal supervision and to cover standbys and call-outs on a planned schedule, including weekdays, weekends and bank holidays.
• UK driving licence, as a company vehicle will be allocated.
• Right to work status confirmed for the country of application.
• Appropriate skilled-based certificates with F-Gas.
• Knowledge of the manufacturing industry is an advantage.

Required skills

• Proficiency in diagnostic software and Microsoft Office Suite.
• Ability to use hand tools and follow blueprints or engineering specifications.