Service Technician - South Region

About the role

ICS Cool Energy Ltd, part of Trane Technologies, is looking for a Service Technician for its South Region. The role provides customer service and technical support, keeping customer plant and equipment maintained under service contracts. The aim is to maximise technician productivity, improve the customer experience and strengthen operational technical processes.

Key responsibilities

• Diagnose system problems while servicing products and equipment on assigned projects and during customer site visits
• Attend customer sites for Planned Preventative Maintenance (PPM), breakdowns, warranty work and hire and commissioning
• Build strong customer relationships and act as a trusted point of contact
• Share customer insights with the Service Desk, Sales and Operations teams
• Use diagnostic software and hand tools, following blueprints or engineering specifications, to diagnose and repair units
• Generate regular reports on completed invoiced work orders
• Keep supervisors, region service managers and senior technicians informed of progress and drive continuous improvement

Required profile

• Proven experience in a service or field-based technician role
• Strong knowledge of customer service principles and excellent interpersonal and communication skills
• Analytical thinking and problem-solving abilities
• Able to work with minimal supervision and to cover standbys and call-outs on a planned schedule, including weekdays, weekends and bank holidays
• UK driving licence, as a company vehicle will be allocated
• Right to work in the country of application confirmed

Required skills

• Appropriate skilled-based certificates with F-Gas
• Proficiency in apps, diagnostic software and the Microsoft Office Suite
• Knowledge of the manufacturing industry is an advantage