ServiceNow Administrator

About the role

We are seeking an experienced ServiceNow Administrator to join our Global Employee Experience team in London. This hybrid role involves managing a large‑scale ServiceNow environment, supporting daily operations and driving innovative initiatives such as AI‑driven workflows and the Employee Center.

Key responsibilities

• Manage and support the ServiceNow platform across ITSM and Workplace Service Delivery.
• Drive platform enhancements, upgrades and continuous improvement initiatives.
• Support rollout of new capabilities including Now Assist and Employee Center.
• Create dashboards, reporting and analytics to improve service delivery.
• Work on automation, integrations and workflow optimisation projects.
• Ensure platform security, governance and best‑practice administration.

Required profile

• Strong hands‑on ServiceNow administration experience.
• ServiceNow CSA certification.
• ITIL Foundation certification.
• Experience with ITSM modules and ServiceNow configuration.
• Knowledge of Performance Analytics, Employee Center and automation tools.
• Scripting or integration experience is beneficial.

Required skills

• ServiceNow platform administration
• ITSM and Workplace Service Delivery
• Performance Analytics
• Employee Center
• Now Assist
• Automation tools
• Scripting / integration (e.g., JavaScript, REST APIs)

What we offer

• £50,000 base salary
• 15% annual bonus
• Exceptional pension contribution
• Private medical and dental cover
• Electric car scheme, life assurance and income protection
• Hybrid working (2 days in the London office)
• Long‑term career development opportunities