ServiceNow Consultant - CMDB

About the role

We are seeking a ServiceNow Consultant – CMDB to act as the product manager for a leading financial services organisation. The role will be based in Northampton, Knutsford, Manchester or Glasgow and operates in a hybrid model.

Key responsibilities

• Own and evolve the CMDB product roadmap, backlog and delivery plans.
• Drive continuous improvement of IT Service Management processes and standards.
• Develop KPIs, reporting and management information to measure CMDB effectiveness.
• Enhance data governance, compliance monitoring, risk management and control frameworks.
• Create and maintain process documentation, training materials and operational standards.
• Collaborate with technology, architecture and service management teams to align capabilities with business objectives.

Required profile

• Extensive ServiceNow CMDB experience, including CSDM, ITOM Discovery and IRE policy design.
• Strong product ownership experience in Agile environments, covering backlog management, release planning and OKR delivery.
• Proven expertise in data governance, data quality management, lineage, attestations and compliance monitoring.
• Experience leading cross‑functional teams, technology stakeholders and third‑party vendors.
• Analytical and strategic thinking with solid risk‑management capabilities.

Required skills

• ServiceNow CMDB
• CSDM (Common Service Data Model)
• ITOM Discovery
• IRE policy design
• Agile product ownership
• Backlog management
• Release planning
• OKR delivery
• Data governance and data quality management
• Data lineage and attestations
• Compliance monitoring
• ITAM, SAM and HAM integration (desirable)
• Change Management, Vulnerability Management and Identity & Access Management (IAM) (desirable)
• Enterprise Architecture and Technology Reference Models (desirable)
• Role‑based access controls (desirable)

What we offer

• Permanent contract
• Hybrid working with flexibility to work from office or home
• Opportunity to shape CMDB strategy within a large‑scale ITSM environment