Services Sales Solution Director

About the role

Salesforce is looking for a Services Sales Solution Director to lead the shaping and design of large, complex and transformational services engagements. The role sits at the intersection of sales, strategy and delivery, partnering with Account Executives and customer stakeholders to turn business outcomes into executable programs, from early discovery through to handover to delivery.

Key responsibilities

• Lead end-to-end pre-sales discovery, running workshops with executive and functional stakeholders to define outcomes and transformation roadmaps
• Translate customer objectives into high-level solution designs aligned with Salesforce best practices
• Own the engagement scoping lifecycle, including assumptions, risks, dependencies and success criteria
• Develop and deliver Statements of Work (SOWs) with scope, deliverables, timelines, staffing models and commercial structure
• Partner with Sales on deal strategy, pricing and implementation roadmap, co-presenting value to executives
• Coordinate Solution Architects, Strategists and Delivery teams to validate solution feasibility and delivery readiness
• Mitigate delivery and commercial risks and ensure a clean transition to delivery teams
• Advise C-level stakeholders on transformation journeys and identify growth opportunities within existing engagements
• Mentor team members and share best practices in solutioning, scoping and engagement strategy

Required profile

• 10+ years of experience in enterprise consulting or professional services, with significant Salesforce exposure
• 7+ years in program delivery, solutioning or pre-sales leadership
• Proven expertise in SOW creation, estimation and engagement shaping for complex deals
• Strong commercial acumen, including deal structuring, pricing and negotiation
• Excellent communication, facilitation and stakeholder management skills
• Willingness to travel based on client needs

Required skills

• Deep technical and/or functional proficiency in the Salesforce platform and its solutions
• Preferred: experience shaping large-scale multi-cloud transformation programs, leading complex solutioning workshops, supporting RFPs and proposals, and deep knowledge of cloud, digital transformation and SaaS delivery
• Salesforce certifications (Admin, Sales Cloud, Service Cloud, etc.) preferred