Shift Manager

About the role

Five Guys is looking for an energetic Shift Manager to support the General and Assistant Managers in delivering perfect burgers, fries and an outstanding guest experience. You will lead a team on the line and in the dining area, ensuring each shift runs smoothly and reflects the brand’s values.

Key responsibilities

• Lead the team on‑site, working the line and dining area while modelling Five Guys standards.
• Support the General Manager in delivering high‑quality food and service.
• Maintain a positive, fun working environment aligned with the values of Competitive, Enthusiastic, Family, Get It Done and Integrity.
• Handle customer complaints promptly and professionally.
• Ensure shift profitability and adherence to operational procedures.

Required profile

• At least 1 year of management experience in a high‑volume hospitality or quick‑service restaurant.
• Strong focus on guest satisfaction with a proven track record of positive mystery‑shopper results.
• Ability to keep energy high during busy periods and motivate the team.
• Basic understanding of financial responsibilities for a profitable shift.

Required skills

What we offer

• Full‑time permanent role with 28 days paid holiday.
• Bonus scheme up to 10 % of annual salary plus a Secret Shopper bonus up to £2,000.
• Long‑service vouchers (£500 at 5 years, £1,000 at 10 years).
• Free burgers, fries and shakes while on shift.
• Life assurance, pension scheme and enhanced maternity/paternity leave.
• Access to Stream financial‑wellbeing app, employee discount program, and wellbeing support.