Solution Design & Key Account Manager – IT Logistics

About the role

An exciting opportunity has arisen for an experienced Supply Chain professional to take ownership of a global client vertical within a fast‑growing logistics business. You will be responsible for operational performance, commercial success and the ongoing development of a portfolio of major international clients, ensuring service excellence across a global network.

Key responsibilities

• Take full ownership of a global customer vertical, acting as the primary point of contact for operational and commercial matters.
• Build and maintain strong relationships with key stakeholders, ensuring service levels consistently exceed expectations.
• Lead a specialist Control Tower operation, aligning workloads, resources and service delivery with customer requirements.
• Manage onboarding of new customer implementations following the sales process, ensuring a smooth transition into operations.
• Monitor operational performance against agreed KPIs and SLAs, driving continuous improvement.
• Ensure processes remain compliant with internal procedures and customer requirements across all locations.
• Support pricing decisions, margin analysis and commercial reviews alongside senior leadership.
• Take ownership of billing accuracy, resolving discrepancies quickly and efficiently.
• Develop and improve operational processes, identifying opportunities to increase efficiency and enhance customer experience.
• Produce regular operational and commercial reporting for customers and internal stakeholders.
• Coach, mentor and develop members of the operational team, promoting high performance and accountability.

Required profile

• Experienced Supply Chain professional who enjoys taking ownership and building strong customer relationships.
• End‑to‑end Supply Chain Management experience.
• Experience managing key accounts within a complex logistics environment.
• Strong commercial awareness with an understanding of profitability, pricing and billing.
• Excellent project management and organisational skills.
• Ability to solve problems independently and make informed decisions.

Required skills