Special Handling Co‑Ordinator

About the role

The Special Handling Co‑Ordinator manages international cross‑trade shipments for a freight forwarder, ensuring UK customers receive timely and accurate updates throughout the shipment lifecycle. The role involves close coordination with overseas agents, precise file management, and careful cost control and invoicing.

Key responsibilities

• Create and maintain accurate shipment files in the operating system and manage shipments from booking to delivery.
• Monitor shipment progress, address issues proactively, and record operational updates promptly.
• Provide professional, timely updates to UK customers and respond to enquiries.
• Liaise with origin and destination agents worldwide, securing required documentation and milestones.
• Apply tariffs, verify supplier invoices, identify discrepancies and raise queries where needed.

Required profile

• Strong administrative and organisational abilities with high attention to detail.
• Experience handling costs, tariffs, rates and supplier invoices.
• Ability to manage multiple tasks and priorities simultaneously.
• Excellent written and verbal communication skills.
• Proactive problem‑solving attitude and ability to work both independently and as part of a team.

Required skills

• Microsoft Outlook
• Microsoft Excel