Specialist Support Officer

About the role

We are looking for a Specialist Support Officer to join our team in Basildon. The role combines office administration with support for legal and democracy services, operating on a hybrid model of two remote days and three office days each week.

Key responsibilities

• Provide day‑to‑day specialist support for the Legal and Democracy service, including handling enquiries, elections and member support.
• Manage diaries, plan activities and ensure deadlines are met across the service.
• Maintain and update website pages, internal sites, service databases and contracts, including the mod.gov platform.
• Log, collate and draft initial responses for Freedom of Information requests, Subject Access requests, complaints and CRMs, ensuring timely handling.

Required profile

• Experience in office administration and standard procedures.
• Proven ability to respond to enquiries in writing, face‑to‑face and over the phone.
• Background in legal, local government, elections or democracy administration.
• Strong communication skills with a range of internal audiences.

Required skills

What we offer

• PAYE rate of £18.20 per hour.
• Hybrid working model – two days remote, three days on‑site.
• Opportunity to work within a public‑service environment supporting legal and democratic processes.