SSR Receptionist

About the role

As an SSR Receptionist on the Defence Academy site you will be the first point of contact for contractors and visitors, ensuring they are safely inducted, compliant with health and safety standards and correctly recorded. Your role supports the safe and efficient operation of a nationally important defence environment while delivering excellent service to colleagues, contractors and stakeholders.

Key responsibilities

• Deliver contractor inductions and keep all contractor records audit‑ready.
• Maintain up‑to‑date induction and contractor tracking spreadsheets.
• Process contractor notifications via TOPdesk, verify induction status and issue site passes and lanyards.
• Monitor contractor sign‑in/sign‑out, record activity and locations on site.
• Produce and share daily contractor statistics with relevant stakeholders.
• Provide general administrative support: manage emails, telephone enquiries, document preparation, photocopying, stock replenishment and reception desk duties.

Required profile

• Proven experience delivering excellent customer service with a professional, proactive approach.
• Strong administration skills with high attention to detail and accuracy.
• Confident communicator able to build trust and positive relationships with a wide range of people.
• Ability to work independently, manage competing priorities and stay composed under pressure.

Required skills

• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• TOPdesk ticketing system

What we offer

• 25 days’ holiday plus bank holidays, with the option to buy up to five additional days.
• Up to 6% contributory pension scheme.
• Access to over 1,100 internal courses, funding for qualifications, apprenticeships and mentoring opportunities.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app and 24/7 virtual GP service.
• Discounts across around 1,000 retailers and 30% off at Serco‑managed leisure centres.
• Paid volunteering day and tax‑free charitable giving through Payroll Giving.