Start-up & Events Coordinator

About the role

We are seeking an organised, proactive Start‑up & Events Coordinator to join our friendly team in Reading. The role blends customer support, administration, training coordination and event management, providing a first‑point‑of‑contact experience for our clients.

Key responsibilities

• Handle customer enquiries via phone, email and online channels, guiding them through the application process.
• Review and verify applications, ensuring all documentation is complete.
• Maintain accurate CRM records and monitor application progress.
• Coordinate training sessions, including venues, trainers, materials and delegate communications.
• Plan and execute career fairs, exhibitions and networking events, managing logistics and supplier relationships.
• Collaborate with internal teams to deliver a seamless customer experience.
• Produce reports, maintain databases and provide general administrative support.
• Support the team with ad‑hoc duties and meet agreed service standards and KPIs.

Required profile

• Excellent communication and interpersonal skills with a professional telephone manner.
• Previous experience in administration, customer service or front‑of‑house/reception.
• Strong organisational abilities and meticulous attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Proactive, positive attitude and ability to work both independently and as part of a team.

Required skills

• Intermediate proficiency in Microsoft Outlook, Word and Excel.
• Experience using CRM systems such as Zoho or Salesforce (desirable).

What we offer

• Hybrid working arrangement after the probation period.
• Competitive salary of £28,000–£30,000 per annum.
• Full‑time permanent contract.
• Opportunities to develop event management and training coordination expertise.