Store Manager – Retail

About the role

Step into the role of Store Manager and lead your team to deliver exceptional shopping experiences that go beyond customer expectations. You’ll inspire a positive, high‑performing work environment while driving operational excellence, maintaining top‑quality standards, controlling costs, and ensuring compliance.

Key responsibilities

• Lead your team to deliver exceptional customer service that consistently exceeds expectations
• Drive KPI performance, consistently meeting challenging operational targets
• Oversee the execution and supervision of in‑store tasks to meet targets and standards
• Recruit, lead, and develop your team members
• Handle customer complaints professionally and maintain health & safety compliance

Required profile

• Extensive experience leading and inspiring high‑performing teams in a fast‑paced, lean environment
• Proven track record in optimising operational efficiency through strategic time and cost management
• Demonstrated success in achieving KPIs while upholding the highest standards of compliance and due diligence
• Commitment to delivering exceptional customer service and driving business results
• Agile, visionary leader who can proactively embrace change with a results‑driven mindset

Required skills

What we offer

• Market‑leading salary package
• 25 days annual leave plus bank holidays, with the option to purchase extra holidays
• Flexible contract of 40 or 45 hours per week
• 26 weeks full pay after 1 year of service for maternity and adoption leave
• Comprehensive training and ongoing development opportunities
• Lifestyle benefits such as discounted gym memberships, cinema tickets, and holiday deals