Store Manager – Retail Leadership Role

About the role

As a Store Manager you will lead a Lush shop in Portsmouth, delivering unparalleled customer service and creating memorable experiences. You will build a passionate team, develop strong community links and drive the growth of the business.

Key responsibilities

• Lead and inspire the team to provide exceptional customer experiences.
• Drive sales growth by analysing metrics, setting targets and organising events, parties and outreach initiatives.
• Maintain a well‑stocked, visually appealing shop with product displays that reflect sales trends and seasonal changes.
• Manage financials, staffing, operational costs and stock levels to protect retail margin.
• Recruit, train and develop a diverse team to meet sales and service goals.
• Plan and implement in‑store and external events in partnership with the PR team.
• Ensure compliance with Lush guidelines and create internal processes suited to the shop.
• Promote safety, well‑being and work‑life balance for the team.

Required profile

• Passion for delivering five‑star customer service and creating a kind, welcoming environment.
• Strong management skills, able to handle difficult conversations, set expectations and keep morale high.
• Team‑oriented mindset, leading by example on the shop floor and supporting team development.
• Excellent verbal communication to share business messages and collaborate with neighbouring stores.

What we offer

• £35,250 annual salary.
• Holiday allowance and 50% discount on Lush products and spa treatments.
• Discretionary and profit‑based bonus, pension scheme and paid birthday day off.
• Cycle‑to‑work scheme, discounted rail and bus tickets, employee assistance programme.
• Generous parental leave, enhanced paternity leave and gender‑affirming care.
• Employee‑owned business with access to community networks and flexible working conversations.