Store Manager – Swindon Area

About the role

As a Store Manager for Costa Coffee in Swindon, you will lead a vibrant coffee shop, ensuring an outstanding customer experience while driving sales and profitability. You will be the face of the brand locally, fostering community connections and upholding Costa’s standards of quality and service.

Key responsibilities

• Deliver excellent customer service and maintain high NPS scores.
• Create an inviting store environment that encourages repeat visits.
• Manage sales targets, profit margins, and operational costs.
• Recruit, train, and develop a high‑performing team.
• Ensure compliance with health, safety, and brand standards.

Required profile

• Proven leadership experience in retail or hospitality.
• Ability to think strategically while handling day‑to‑day operations.
• Ambitious, results‑driven attitude with a passion for growth.
• Strong communication and people‑management skills.
• Comfortable working under pressure in a fast‑paced environment.

Required skills

• Team leadership and development.
• Customer service excellence.
• Sales and profit management.
• Store operations and health‑safety compliance.

What we offer

• Competitive salary up to £36,500 per year.
• Access to the Coca‑Cola share scheme with matched contributions.
• 50% discount on food and drinks in Costa stores.
• Smart pension scheme with up to 10% matching.
• Quarterly and annual incentive scheme with potential bonuses up to £10,000.