Strategic Account Manager

About the role

As a Strategic Account Manager you will be the primary liaison for our UK restaurant partners, helping them increase revenue, optimise performance and expand the reach of our virtual food brands. You will join the Strategic Accounts team, working in a fast‑paced environment where data‑driven decisions and strong client relationships are key to success.

Key responsibilities

• Own day‑to‑day and strategic management of assigned restaurant partner accounts.
• Build and maintain productive relationships with key partner stakeholders.
• Lead weekly performance reviews and drive actionable business improvements.
• Monitor partner sales, identify upsell and cross‑sell opportunities.
• Coordinate with internal Sales, Marketing, Operations and Tech teams to ensure a seamless partner experience.
• Handle partner escalations, refunds and operational challenges promptly.
• Ensure partners use Cook’d logistics efficiently to maximise order volume.
• Use data to recommend menu optimisations and improve partner performance.
• Represent the Strategic Accounts team in internal meetings and provide insight‑driven feedback.
• Identify and implement innovative process improvements for stronger partner outcomes.

Required profile

• 0–1 years of account management experience, preferably in food delivery, FMCG, tech or hospitality.
• Strong understanding of B2B operations and the UK restaurant industry.
• Confidence working with data, performance metrics and dashboards.
• Excellent communication and negotiation skills.
• Proactive, problem‑solving mindset and ability to work under pressure.
• Collaborative attitude with a passion for helping partners succeed.

Required skills

• Experience with CRM platforms.
• Advanced Excel or Google Sheets proficiency.