Subsidence Claims Consultant

About the role

Sedgwick is recruiting a Subsidence Claims Consultant for its Subsidence Services Division, working UK-wide in a hybrid arrangement. You will act as the focal point for clients and customers, managing a portfolio of domestic and commercial subsidence claims up to an agreed value. After training and licensing, you will make all decisions on your claims and drive them to conclusion with a high degree of autonomy.

Key responsibilities

• Be the first point of contact for customers and clients, answering and resolving their queries
• Manage a portfolio of domestic and commercial subsidence claims up to an agreed value
• Produce client-specific reports and documentation and maintain an accurate action plan, keeping stakeholders informed of revisions
• Own the reserve accuracy of the claim and liaise with suppliers to ensure progress and delivery of services

Required profile

• Essential: previous experience in a subsidence claims environment
• Experience in claims management, strong communication skills and a proactive approach to customer service
• Ability to handle demanding customers sympathetically but firmly over the phone

Required skills

• Organisational skills: organised, diligent and able to run tasks through to completion
• Excellent communication and negotiation skills
• Adaptability: conscientious, hard-working and flexible during high volumes, coping with a fast-changing environment
• Professional attitude: enthusiastic, professional and open to innovative working practices

What we offer

• Competitive salary taking account of skills, experience and qualifications
• Self-Invested Personal Pension (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from the office or home
• Private healthcare plan (including pre-existing conditions), life assurance and group income protection
• Employee assistance programme, voluntary flexible benefits and discounts on products and services
• Training including Sedgwick University and support towards the Chartered Institute of Loss Adjusters' Cert CILA qualification